Refund policy

At Dolliva, customer satisfaction is our priority. We carefully package every handmade and crafted item to ensure it arrives safely.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused and in their original condition.
• Items must be returned in the original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Digital products or downloadable items
• Items marked as final sale

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

Refunds

Once we receive and inspect your return, we will notify you about the approval status of your refund.
Approved refunds are processed to the original payment method within 5–10 business days.

Return Shipping

• We offer free returns for damaged or incorrect items.
• For standard returns, customers may be responsible for return shipping costs unless otherwise stated.